Terms and Conditions

PC-MAC-BACK-2-LIFE
Terms and Conditions of Service

Effective Date: December 29, 2025

By requesting services from PC-MAC-BACK-2-LIFE, submitting a service request form, scheduling an appointment, or authorizing remote access, you acknowledge that you have read, understood, and agree to the following Terms and Conditions.

1. Scope of Services
   PC-MAC-BACK-2-LIFE provides remote and limited on-site technical support services for computers, operating systems, software, peripherals, and related technology. Services may include troubleshooting, diagnostics, configuration, maintenance, and general technical assistance.
    

All services are provided on a best-effort basis and are limited to the scope agreed upon at the time of service.

1. No Guarantee of Repair or Outcome
   Technology issues can be complex and unpredictable. We do not guarantee that any issue can be fully diagnosed, repaired, or resolved.
    

Some problems may require additional troubleshooting, multiple sessions, software reinstallation, hardware replacement, data recovery services, or referral to a third party. The inability to resolve an issue does not constitute failure to perform services.

1. Remote Support Authorization
   Remote support sessions are temporary and session-based.
    

Remote access is granted only for the duration of the active support session and requires the client’s approval each time a session is initiated. Once the session ends, we no longer have access to the client’s system.

We cannot reconnect without the client’s direct authorization unless a separate maintenance agreement has been established.

1. Unattended Access and Administrative Rights
   Unattended remote access, persistent access tools, or administrative level permissions are not enabled by default.
    

If ongoing maintenance, monitoring, or unattended access is requested, this requires a separate maintenance agreement and a signed authorization acknowledging permission for unattended access, granting of administrative rights where required, and understanding of associated risks and responsibilities.

No unattended or administrative access will be configured without explicit written consent.

1. Client Responsibilities
   The client is responsible for being present during remote sessions unless otherwise agreed in writing, providing accurate information about the issue, maintaining backups of important data, and providing required passwords or approvals during the session.
    

We are not responsible for data loss, system corruption, or downtime resulting from pre-existing conditions, hardware failure, malware, or incomplete or inaccurate client information.

1. Payment and Billing
   Payment for services is required as disclosed at the time of booking or service request.
    

Standard service fees cover the initial service period as stated. Additional time, extended troubleshooting, or follow-up sessions may incur additional charges unless otherwise agreed.

Failure to resolve an issue does not waive service fees, as time, labor, and expertise are still provided.

1. Discretionary Complimentary Work
   At our sole discretion, we may choose to perform additional work at no charge. This may occur if we believe we made an error, want to correct an oversight, or choose to do so as a courtesy.
    

Complimentary or free work is not guaranteed, is not an obligation, and is based entirely on our availability, judgment, and time. Past complimentary services do not create an expectation of future free work.

1. Limitation of Liability
   To the fullest extent permitted by law, PC-MAC-BACK-2-LIFE is not liable for data loss or corruption, loss of business, income, or productivity, hardware failure, software conflicts or incompatibilities, or security breaches caused by pre-existing conditions.
    

Our total liability, if any, is limited to the amount paid for the specific service provided.

1. Third-Party Software and Services
   We may recommend or assist with third-party software, tools, or services. We are not responsible for the performance, licensing, security, availability, or terms of any third-party products or services.
    
2. Service Refusal and Termination
   We reserve the right to refuse or terminate services at any time if the request is unlawful or unethical, the client is abusive or uncooperative, payment terms are not met, or continued service poses risk to systems or data.
    
3. Governing Law
   These Terms and Conditions are governed by the laws of the State of Colorado.
    
4. Acceptance of Terms
   By submitting a service request, checking an agreement box, scheduling service, or authorizing remote access, you confirm that you understand and accept these Terms and Conditions.